bdg33's Privacy Policy

bdg33 is a safe and reliable online gaming and betting platform for users in Bangladesh. We believe that protecting our users' privacy is a fundamental responsibility. This privacy policy ("Policy") explains what information we collect when you use the bdg33 website or services, how we process it, who we share it with, and what measures we take to protect your information.

You are requested to read this policy carefully. If you have any questions, please contact us at [email protected].

Various types of information are collected during registration and use of services on the bdg33 platform. This information can broadly be divided into two categories: information provided directly by the user and information collected automatically.

2.1 Information You Provide Directly

Information that you provide to us yourself includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• National ID card or passport number (for KYC verification)
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)
• Messages and contact information you send to customer support

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device identifier
• Browser type and operating system information
• Session duration and page visit data
• Information collected from cookies and similar tracking technologies
• Geolocation data (if device permission is granted)
• Gaming activity logs — bets, win/loss history

bdg33 uses collected information only for lawful and specific purposes. The main purposes are listed below:

• Account management and verification: To confirm your identity and keep your account secure.
• Service delivery: To operate gaming, betting, and payment services smoothly.
• Financial transaction processing: To complete deposits, withdrawals, and bonus-related activities.
• Ensuring responsible gaming: To monitor user gaming behaviour, identify problematic patterns, and provide necessary support.
• Fraud and scam prevention: To detect and prevent suspicious activity.
• Customer support: To resolve your questions and complaints promptly.
• Legal compliance: To comply with applicable laws and regulations.
• Platform improvement: To analyse data in order to enhance the user experience.

We never sell your information or use it for purposes beyond those stated in this policy.

bdg33 does not disclose your personal information to third parties, however sharing may be necessary in the limited cases below:

4.1 Service Providers

We work with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay and banking partners), technical infrastructure management, and fraud detection services. These organisations process your information only in accordance with our instructions and are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information pursuant to a court order, a lawful request from a law enforcement agency, or applicable law. In such cases we will provide only the minimum information necessary.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances we will notify you in advance and you will be given the opportunity to accept the new policy or delete your account.

Outside of the above, we do not share your information with anyone without your explicit consent.

bdg33 applies industry-standard technical and organisational measures to protect your information. Our key security frameworks are outlined below:

• SSL Encryption: All data transmitted on our website is encrypted using SSL/TLS technology, making it impossible for third parties to read or alter the information.
• Password Hashing: Your password is never stored in plain text; it is kept in encrypted form using advanced hashing algorithms.
• Two-Factor Authentication: Two-Factor Authentication can be enabled for additional security.
• Secure Data Centres: Servers and data storage facilities operate in secure environments and undergo regular security audits.
• Access Controls: Only authorised personnel, and only to the extent required to perform their duties, can access your information.
• Regular Security Assessments: Regular security reviews are conducted to identify and address vulnerabilities.

However, no method of transmitting information over the internet is 100% secure. We make every effort, but absolute security cannot be guaranteed. Please be careful to keep your account password confidential and avoid logging in from unfamiliar devices.

bdg33 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly. Cookies are small text files stored on your device.

6.1 Types of Cookies We Use

• Essential cookies: Strictly necessary for maintaining login sessions and ensuring security.
• Functionality cookies: To remember your preferences (language, settings).
• Analytics cookies: To understand how the platform is used, which helps us improve our service.

6.2 Cookie Controls

You can reject or delete cookies through your browser settings. However, disabling essential cookies may cause some key features of the site to stop working correctly.

bdg33 retains your personal information only for as long as necessary. The retention period is determined based on the type of information and the purpose of its use:

• Account-related information: For the duration the account is active and for as long as required to meet applicable legal obligations after closure.
• Financial transaction records: For the period required by financial regulations.
• Customer service communications: For as long as needed for service delivery and dispute resolution.
• Marketing preferences: Until you withdraw your consent.

Once legal retention obligations have expired, information is securely deleted or anonymised.

bdg33 respects the following rights of its users regarding their information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request that incomplete or incorrect information be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted, though this may not be fully possible where legal retention obligations apply.
• Right to object to processing: You may object to your information being processed for marketing or profiling purposes.
• Right to portability: In certain circumstances you may request to receive your information in a structured format.
• Right to withdraw consent: You may withdraw your consent to marketing communications at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request as quickly as possible.

bdg33 is for persons aged 21 and over only. We do not knowingly collect any information from minors. Age is verified at the time of registration, and if we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

If you suspect that a minor is using our platform, please let us know at [email protected].

bdg33 may update this privacy policy from time to time. For any significant changes, we will notify you by email to your registered address or via a notification on the platform. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

You can see when the policy was last revised by checking the "Last Updated" date displayed at the top of this page. We recommend reviewing this policy regularly.

For any questions, comments, or complaints regarding this privacy policy, please get in touch with us. The bdg33 customer support team is available 24 hours a day, 7 days a week, in both Bengali and English.

We take every complaint seriously and try to resolve it as quickly as possible. Protecting your privacy is one of our highest priorities.

Thank you sincerely for your trust in bdg33. We are always committed to keeping your information safe.